|
Warranties |
Warranties
for DecaView Display
|
|
Decaview
Limited Warranty.
Warranty only take effect for the products which is purchase,
delivery and used in Taiwan.
Decaview Aisa Decaview provide 3 years warranty
period. (exception in special model, E-series or the products covered with different
warranty). However, any defect cause by the lost of use of the product or the
lost during shipment is not covered by warranty.
|
| | 3
year warranty obtain the following： |
| 1. | Warranted
period counts from the date of purchase. For the customer who can not bring up
the date of purchase, the warranted period will be count 2 months after the production
date. |
| 2. | CRT
and LCD Panel warranty only obtain for one year. |
| 3. | Warranty
do not cover with the following： |
|
| Repair
or attempted repair by anyone not authorized by Decdview. |
| | Any
misuse and changes without authorized by Decdview. |
|
| Environment
of the usage does not meet Decdview's specifications. |
|
|
Any damage do to the lose packing for the product or the shipment which is arrange
by the customer. |
|
| Damage
cause by an acts of nature. |
|
| Any
other cause with does not relate to a product defect.. |
|
| Use
outside of Taiwan. |
| 4. | Replacement
within 30 days﹝DOA﹞：After the determination by Decaview engineer, Decaview will
replace the defect goods with a new item. |
| 5. | If
a prodcuct proves to be defective in material or workmanship Deacview will repair
or replace the defect item. No charges for labor, parts and the delivery will
be collects in the first year of warranty. During the 2nd and 3rd years of warranty,
Decaview will cover the parts, delivery and part of labor, However testing charge
NT600 will be collected from customer. |
| 6. | During
warranted period, Decaview will repair or replace the product with a similar product.
The replacement unit will be covered by the balance of the time remaining on the
customer's original limited varranty. |
| 7. | Limitation
of warranties：There are no warranties can extend beyond the description on above. |
| 8. | Decaview
shall not be liable for the following: Except with the documentary authorization
by the president, any Decaview product is not authorized for use in part of life-maintain
system. Decaview and it distributor and the retailers have no liability for any
lost or compensation with any direct or indirect damage. |
| | |
| |
| PS.
1 | Decaview
provide Free pick up/delivery service. Please refer the restrict area with "pick
up/Delivery Service" or Deccview Customer service |
| | |
| ● | Replacements﹝DOA﹞：Decaview
will replace the defect goods with a new item. If a product proves to be a defect
product within 30 days from the purchase, please contact Decaview for the replacement
as the following procedure. Decaview will send out the new item 3 days after the
receipt of the defect product. |
| | |
| |
Contact
Decaview for repairment |
| |
|
| |
Accept
and arrange the pick up |
| |
|
| |
Pick
up the defect item |
| |
|
| |
Determine
the defect product by engineer |
| |
|
| |
Replace
the defected item |
| |
|
| |
Delivery |
| |
|
| |
Customer
receive the new item |
| |
|
| |
Finish
the process of DOA |
| | |
| | |
| | |
| ● | To
Obtain warranty service﹝RMA﹞：If a prodcuct proves to be defective in material
or workmanship Deacview will repair or replace the defect item. No charges for
labor, parts and the delivery will be collects in the first year of warranty.
During the 2nd and 3rd years of warranty, Decaview will cover the parts, delivery
and part of labor, However testing charge NT600 will be collected from customer.
|
| | |
| |
Report
for repairment |
| |
|
| |
customer
service centre accepting and reporting for repairment |
| |
|
| |
Receipt
of the repair |
| |
|
| |
Repair
by Decaview |
| |
|
| |
Return
the repairment to customer |
| |
|
| |
Receipt
the goods from |
| |
|
| |
Complete
the repair service |
| | |
| | |
| | |
| ● | Repair
service is not covered by warranty (including but not limited to warranty expiration
) : Towards the products which is not covered by warranty, Decaview Asia will
collect some charges as following: |
|
| Item |
Basic
fee |
Remark |
|
1. | 15"
CRT display |
NT$1100 |
Changing CRT、LCD Panel、FBT、Inverter、Adaptor、Mainboard、IC…ect. |
|
2. | 17"CRT
display |
NT$1400 | |
|
3. | 19"and
above CRT Display |
NT$1900 | |
|
4. | 15"&
17"LCD Display |
NT$1400 | |
|
5. | Testing
fee |
NT$600 | Charges
need to be collected under the following situation: 1. Item appears as normal
after the testing. 2. Customer refuses to repair the item after the testing. |
|
6. | Transportation
Charge﹝Pick-up/Delivery﹞ |
NT$300 | Standard
transportation charges as the customer ask for the pick-up/delivery service through
Decaview Asia courier service in assigned area. | |
| 1. | In
order to ensure maintaining quality, Decaview Asia offers free maintain service
for three months once the product has return again for the same problem. Also,
Decaview Asia will cover the transportation charges for the second repairment. |
| 2. | For
the repairment payment, customer can choose to transfer payment to Decaview Asia
by ATM or pay the cash to Decaview Asia contracted courier service while returning
the repairment. |
| 3. | Repair
changes does not include 5% tax |
| 4. | Decaview
will not collect any handling fee once the customer |
| 5. | For
general maintance, Decaview Asia will finish the repairment and return to the
customer within 7 working days. |
| 6. | For
the product which is not covered by warranty, once the item arrives in Decaview
Customer service centre, it will be treating as establish the maintenance service.
Decaview will need to collect NT600 under the following situation: 1. Item appears
as normal after the testing. 2. Customer refuses to repair the item after the
testing. |
| 7. | Process
for repairment without warranty： |
| | |
| |
Inform
and ask for repairment |
| |
|
| |
Receive
RMA |
| |
|
| |
Pick-up
the defect goods |
| |
|
| |
Test
by engineer |
| |
|
| |
Quotation
for repairment |
| |
|
| |
Customer
Agree for repairment Disagree for repairment |
| |
|
| |
Repair
by Engineer No repair |
| |
|
| |
Payment
made by customer |
| |
|
| |
Delivery
the repaired goods |
| |
|
| |
Customer
receive the repaired goods |
| |
|
| |
Finish process for repairment
without warranty |
